Last Updated: November 01, 2013
and through other means (for example, from your application and
claim forms, telephone calls, e-mails and other communications with
us, as well as from claim investigators, medical professionals,
witnesses or other third parties involved in our business dealings
By accessing this Site or using other AIG Electronic Services (as
defined here below) you take note and agree that we collect and use
includes (subject to applicable law), in particular, marketing
activities, sharing your Personal Information with other users if
you connect your social media account with your AIG Electronic
Services account, making public your information on message boards,
chat, profile pages and blocs, and collecting and sharing the
physical location of your electronic device. Please do not provide
us with your Personal Information if you do not want us to store or
The AIG Electronic Servcies (as defined here below) are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the AIG Electronic Services.
If you have any questions about our use of your Personal Information
you can e-mail: firstname.lastname@example.org
or write to AIG Europe Limited, Zweigniederlassung Opfikon,
Sägereistrasse 29, 8152 Glattbrugg.
Depending on your relationship with us (for example, as a consumer
policyholder; non-policyholder insured or claimant; witness;
commercial broker or appointed representative; or other person
relating to our business), Personal Information collected about you
and your dependants may include:
General identification and contact information
Your name; address; e-mail and telephone details; gender; marital status; family status; date and place of birth; passwords (including on our systems); educational background; physical attributes; activity records, such as driving records; photos; employment history, skills and experience; professional licenses and affiliations; relationship to the policyholder, insured or claimant.
Identification numbers issued by government bodies or
Passport number; tax identification number; military identification number; or driver’s or other license number.
Financial information and account details
Payment card number; bank account number and account details; credit history and credit score; assets; income; and other financial information.
Sensitive information such as medical condition and health status
Current or former physical or mental or medical condition; health status; injury or disability information; medical procedures performed; personal habits (for example, smoking or consumption of alcohol); prescription information; medical history; and date and cause of death, injury or disability.
Other sensitive information
In certain cases, we may receive sensitive information about your trade union membership, religious beliefs, political opinions, family medical history or genetic information (for example, if you apply for insurance through a third-party marketing partner that is a trade, religious or political organization). In addition, we may obtain information about your criminal record or civil litigation history in the process of preventing, detecting and investigating fraud. We may also obtain sensitive information if you voluntarily provide it to us (for example, if you express preferences regarding medical treatment based on your religious beliefs).
Information enabling us to provide products and services
Location and identification of property insured (for example, property address, vehicle license plate or identification number); travel arrangements including reservation numbers; age categories of individuals you wish to insure; policy and claim numbers; coverage/peril details; cause of loss; prior accident or loss history; your status as director or partner, or other ownership or management interest in an organization; and other insurance you hold.
We may use this Personal Information to:
Due to the global nature of our business, for the purposes set out
above we may transfer Personal Information to parties located in other
countries (including the United States and other countries that have a
different data protection regime than is found in the country where
you are based). For example, we may transfer Personal Information in
order to process international travel insurance claims and provide
emergency medical assistance services when you are abroad. We may
transfer Personal Information internationally to our group companies,
service providers, business partners and governmental or public
authorities and any other third parties we may make Personal
Information available to (as per section 5 below).
AIG may make Personal Information available to:
AIG will take appropriate technical, physical, legal and organizational measures, which are consistent with applicable privacy and data security laws. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Information you might have with us has been compromised), please immediately notify us. (See the “Who to Contact About Your Personal Information” section above.)
When AIG provides Personal Information to a service provider, the
service provider will be selected carefully and required to use
appropriate measures to protect the confidentiality and security of
the Personal Information.
We will always ask your consent before sending marketing
communications to you or passing your details to our group companies
or selected third parties for their marketing purposes. We will then
provide you with regular opportunities on an ongoing basis to tell us
your marketing preferences, including in our communications to you.
You can also contact us by e-mail at email@example.com
or by writing to AIG Europe Limited, Zweigniederlassung Opfikon,
Sägereistrasse 29, 8152 Glattbrugg.
If you no longer want to receive marketing-related e-mails from AIG on a going-forward basis, you may opt-out of receiving these marketing-related emails by clicking on the link to “unsubscribe” provided in each e-mail or by contacting us at the above addresses.
We aim to comply with your opt-out request(s) within a reasonable time period.
In certain countries, an individual may have the right to access,
correct or object to the use of, or request deletion or suppression of
Personal Information on certain grounds. Please contact us as set out
in the “Who to Contact About Your Personal Information” section above
with any such requests or if you have any questions or concerns about
how we process Personal Information. Please note that some Personal
Information may be exempt from access, correction, objection, deletion
or suppression rights in accordance with local privacy and data
“Other Information” is any information that does not reveal your
specific identity, but that may allow to identify you and provide
information about your activities and habits, such as::
Other Information We Collect
We and our third-party service providers may collect Other Information in a variety of ways, including:
Please note that we are not responsible for the collection, usage
and disclosure policies and practices (including the information
security practices) of other organizations, such as Facebook®,
Twitter®, Apple®, Google®, Microsoft®, RIM/Blackberry® or any other
app developer, app provider, social media platform provider, operating
system provider, wireless service provider or electronic device
manufacturer, including any Personal Information you disclose to other
organizations through or in connection with the AIG Electronic
The Site is not directed to individuals under the age of eighteen
(18), and we request that these individuals do not provide Personal
Information through the Site.