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The Swiss Branch of AIG Europe Limited opened in 1957 and today specialises in insurance products for local businesses and multinational corporations as well as specific groups of professionals, such as lawyers, financial advisors, IT specialists, insurance brokers, etc. AIG develops insurance solutions which are tailor-made to the particular needs of the respective industries or groups of customers.

We are market leaders in Directors & Officers Liability and Professional Liability as well as Credit Life insurance programs. Besides our key lead products we offer a whole range of Casualty and Property insurance products with a strong focus on supporting our Swiss customers abroad. Our unique network and expertise worldwide indeed position AIG as a privileged partner to accompany the international development and investments of the Swiss corporations.

We also offer dedicated solutions in Accident & Health insurance. Through a classic affinity approach we offer unique products to specific target groups via various distribution channels such as outbound telemarketing or direct mailings. To ensure the best possible results for our partner companies we employ marketing specialists who analyse the partner database, determine the right target group, distribution channel and product jointly with our partners to launch and control those campaigns with the right timing.

As one of the world's leading insurance groups we are also known for our product innovation and comprehensive expertise in the following areas:

Commercial Business
Tailor-made insurance solutions (international insurance programs, Primary and Excess covers, Master und local policies, DIC/DIL)

  • Captive and Pool Solutions
  • Mergers & Acquisitions Services
  • Risk management and Engineering services
  • Offices in more than 100 countries and jurisdictions
  • Local know-how, market knowledge and innovation
  • First class customer and claims service
  • Financial strength

Consumer Business (business to business to consumer)

  • Payment Protection insurance solutions for customer contracting with banks, leasing companies or any financial institutions
  • Privileged additional insurance benefits as optional sales offer as part of loyalty policy of retail companies
  • Tailor made individual insurances offered to existing customers of some large Swiss corporations

Claims Management

  • Quick and accurate claims handling through our local claims teams
  • Interactive communication with Customers and Brokers throughout the whole claims handling process
  • Involvement of internal or external specialists, claims adjusters and lawyers on complex claims that demand specific expertise
  • Cooperation with our clients and brokers to help minimise the financial and reputational impact of a loss

A word from our General Manager

“The Swiss market is a mature and sophisticated insurance place with a high level of education and knowledge, both at business and consumers level. It deserves professional and innovative market players able to bring added value to the various customers segments. We are clearly working to further position AIG up in the insurance chain of value. Focusing on our core values of integrity, customers, people, entrepreneurship and performance we are aiming to be a distinctive first choice insurance provider for large and medium size corporations with international exposures as well as for some groups of consumers through dedicated affinity approaches, while continuing to further improve our leadership position in Financial Lines.”

Complaints Handling - How to make a complaint

Should you have complaints about our products, services or business behavior, you can file your complaints with us by email, mail or phone. Please refer to our contact details. Please let us know the reason for your complaint and we will contact you without delay. You can also address your complaint to the Swiss Ombudsman at the following address:

Stiftung Ombudsmann
der Privatversicherung und der Suva
Postfach 2646
8022 Zürich

Telefon                0044 211 3090
Email                    help@versicherungsombudsman.ch
Web                     www.ombudsman-assurance.ch

We are looking forward to resolving your complaint and to continue serving you in the future.