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The Swiss Branch of AIG Europe S.A. opened in 1957 and today specialises in insurance products for local businesses and multinational corporations as well as specific groups of professionals, such as lawyers, financial advisors, IT specialists, insurance brokers, etc. AIG develops insurance solutions which are tailor-made to the particular needs of the respective industries or groups of customers.

We are market leaders in Directors & Officers Liability and Professional Liability as well as Credit Life insurance programs. Besides our key lead products we offer a whole range of Casualty and Property insurance products with a strong focus on supporting our Swiss customers abroad. Our unique network and expertise worldwide indeed position AIG as a privileged partner to accompany the international development and investments of the Swiss corporations.

We also offer dedicated solutions in Accident & Health insurance. Through a classic affinity approach we offer unique products to specific target groups via various distribution channels such as outbound telemarketing or direct mailings. To ensure the best possible results for our partner companies we employ marketing specialists who analyse the partner database, determine the right target group, distribution channel and product jointly with our partners to launch and control those campaigns with the right timing.

As one of the world's leading insurance groups we are also known for our product innovation and comprehensive expertise in the following areas:

Commercial Business
Tailor-made insurance solutions (international insurance programs, Primary and Excess covers, Master und local policies, DIC/DIL)

  • Captive and Pool Solutions
  • Mergers & Acquisitions Services
  • Risk management and Engineering services
  • Offices in more than 80 countries and jurisdictions
  • Local know-how, market knowledge and innovation
  • First class customer and claims service
  • Financial strength

Consumer Business (business to business to consumer)

  • Payment Protection insurance solutions for customer contracting with banks, leasing companies or any financial institutions
  • Privileged additional insurance benefits as optional sales offer as part of loyalty policy of retail companies
  • Tailor made individual insurances offered to existing customers of some large Swiss corporations

Claims Management

  • Quick and accurate claims handling through our local claims teams
  • Interactive communication with Customers and Brokers throughout the whole claims handling process
  • Involvement of internal or external specialists, claims adjusters and lawyers on complex claims that demand specific expertise
  • Cooperation with our clients and brokers to help minimise the financial and reputational impact of a loss

A word from our General Manager

“The Swiss market is a mature and sophisticated insurance place with a high level of education and knowledge, both at business and consumers level. It deserves professional and innovative market players able to bring added value to the various customers segments. We are clearly working to further position AIG up in the insurance chain of value. Focusing on our core values of integrity, customers, people, entrepreneurship and performance we are aiming to be a distinctive first choice insurance provider for large and medium size corporations with international exposures as well as for some groups of consumers through dedicated affinity approaches, while continuing to further improve our leadership position in Financial Lines.”

Complaints Handling - How to make a complaint

If you are not satisfied with your insurance contract, insurance cover or other services provided by us, please do not hesitate to share your concerns with us in writing or verbally.

AIG Europe S.A. Luxembourg,
Zweigniederlassung Opfikon
Sägereistrasse 29
CH-8152 Glattbrugg

T +41 43 33337-00
F +41 43 33337-99
E aigswiss@aig.com
www.aig.ch

Assistance from the ombudsman for private insurance

The foundation Ombudsman für Privatversicherungen und der SUVA (Ombudsman for Private Insurance and SUVA) provides professional advice to all privately insured individuals. Problems or differences of opinion with health insurance funds are not included under the ombudsman office's responsibilities. A separate ombudsman office was established for that purpose. The foundation for private insurance primarily advises policyholders with regard to differences of opinion about the contents of insurance policies, covers or amount of damages. The ombudsman office mediates by acting as a neutral body, obtains external opinions where required, answers questions related to insurance law and solves conflicts between insured parties and insurance companies using a problem-oriented approach. In this context, it cannot become a representative of a party or demand payments from a party.

Stiftung Ombudsman der Privatversicherung und der Suva
Postfach 181
CH-8024 Zurich

T +41 44 211 3090
E help@versicherungsombudsman.ch
www.ombudsman-assurance.ch

Luxembourg arbitration body

Since AIG Europe S.A. is an insurance company based in Luxembourg, complaints can also be filed with the arbitration body in Luxembourg in addition to the complaints procedure described above. The contact data for the Luxembourg arbitration body for complaints can be obtained from the AIG Europe S.A. Website at www.aig.lu.

FINMA – Federal Financial Markets Authority

AIG Europe S.A., Luxembourg, Opfikon branch office, is subject to the prudential supervision of the Federal Financial Markets Authority (FINMA). Therefore complaints may also be directed to this supervisory authority. The FINMA may be reached as follows:

Eidgenössische Finanzmarktaufsicht FINMA
Laupenstrasse 27
CH-3003 Bern

T +41 327 91 00
F +41 327 91 01

You are expressly advised that the option to take legal action is not affected by the complaints procedures noted above.

 

Diversity and Inclusion

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

You can read more about Diversity & Inclusion at AIG in our Diversity & Inclusion Report.

Delivering on our Commitments

Codes of Conduct and Other Policies