Claims

What's inside AIG Claims

Proximity to the customer already starts long before a potential claim - the specific processes and interfaces to all of the involved parties are already defined at the beginning, based on joint agreements. Our AIG claims experts process claims with the utmost competence and diligence. Focusing on service, they are a reliable partner during the entire customer relationship.

Our claims staff impresses not just with extensive experience and technical qualifications. Rather, we are driven by the common goal of always giving our customers a feeling of security in the case of a claim, which tends to be a highly emotional experience.

As part of a global company network with extensive experience, our experts are available as needed on location, so claims can be processed and managed effectively. AIG Claims is the partner our customers can rely on.

Full steam ahead

Long-term security is a top priority for AIG. Our goal is to convey this feeling to our customers at the moment they first contact us. Risk is viewed as an opportunity, not a problem. As a strong partner, we are always here for you, not just in good times but also when you need us the most.

Reporting a claim

You would like to report a claim?

Please send your notification of claim (including information about the insurance contract, the date the damages occurred and other pertinent information) to the designated e-mail address.

Motor vehicle insurance

For damages to your own or someone else's car.

Please send your notification of claim (with information about the event and the insured vehicle including a copy of the vehicle registration) to
autoclaims.CH@aig.com

Financial Lines insurance

In particular, for financial loss claims relating to your company.

Please send your notification of claim (with detailed information about the situation) to FLClaimsCH@aig.com

All other products

In the case of a claim, please observe the information in the customer information documents and in the insurance contract.

In the absence of another designated process, please send your notification of claim (including detailed information about the event) to claimsCH@aig.com

Facts & Figures

Claims first

As a reliable and continuous partner, we are in regular contact with our clients and also offer support for any issue from A to Z - from risk prevention to claims and subsequent analysis.

On-site contact

An experienced team of claims staff personally assists our clients from Switzerland, Germany and Austria - even highly complex claims are in good hands with us.

Transparent and measurable

Clearly defined parameters and indicators during the claims process provide our clients with continuous and transparent insights into the processing status and progress of their claim.