AIG Europe S.A., Luxembourg
AIG Europe S.A., Luxembourg, Opfikon Branch is authorized by the Swiss Financial Markets Authority FINMA and registered in the Swiss Commercial Register under the number CHE-107.381.353. Contact details FINMA: Swiss Financial Market Supervisory Authority FINMA, Laupenstrasse 27, 3003 Bern, T +41 31 32791-00, F +41 31 32791-01, firstname.lastname@example.org, www.finma.ch.
AIG Europe S.A. is an insurance undertaking with R.C.S. Luxembourg number B 218806.
AIG Europe S.A. has its head office at 35D, Avenue John F. Kennedy, L-1855 Luxembourg, www.aig.lu.
AIG Europe S.A. is authorized by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances 7, boulevard Joseph II, L-1840 Luxembourg, GD de Luxembourg, T +352 226911-1, email@example.com, www.caa.lu.
If you are not satisfied with your insurance contract, insurance cover or other services provided by us, please do not hesitate to share your concerns with us in writing or verbally.
AIG Europe S.A., Luxembourg, Opfikon Branch
T +41 43 33337-00
F +41 43 33337-99
The foundation “Ombudsman für Privatversicherungen und der Suva” (Ombudsman for Private Insurance and Suva) provides professional advice to all privately insured individuals. Problems or differences of opinion with health insurance funds are not included under the ombudsman office's responsibilities. A separate ombudsman office was established for that purpose. The foundation for private insurance primarily advises policyholders with regard to differences of opinion about the contents of insurance policies, covers or amount of damages. The ombudsman office mediates by acting as a neutral body, obtains external opinions where required, answers questions related to insurance law and solves conflicts between insured parties and insurance companies using a problem-oriented approach. In this context, it cannot become a representative of a party or demand payments from a party.
Stiftung Ombudsman der Privatversicherung und der Suva
Since AIG Europe S.A. is an insurance company based in Luxembourg, complaints can also be reported to the arbitration body in Luxembourg in addition to the complaints procedure described above. The contact data for the Luxembourg arbitration body for complaints can be obtained from the AIG Europe S.A. Website at www.aig.lu.
AIG Europe S.A., Luxembourg, Opfikon Branch is subject to the prudential supervision of the Swiss Financial Market Supervisory Authority FINMA. Therefore complaints may also be directed to this supervisory authority. The FINMA may be reached as follows:
Eidgenössische Finanzmarktaufsicht FINMA
You are expressly advised that the option to take legal action is not affected by the complaints procedures noted above.
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