What can you do if you are not satisfied?

We are committed to providing you with a high quality service. If you are not satisfied with our service, we would like to draw your attention to the following points:

Step 1:

Contact the appropriate department

Please contact the department where your dissatisfaction originated. The colleagues at AIG will be happy to help you to deal with your complaint and finally to find a satisfactory solution. You are welcome to contact us in writing or by telephone - whichever you prefer. Our contact details are as follows:

AIG Europe S.A., Luxembourg
Opfikon Branch
Sägereistrasse 29
8152 Glattbrugg

T +41 43 333 3700

Please help us to process your messages quickly and provide us with your policy or claim number and the name of the policyholder.

Step 2:

Within 10 days of your complaint

we will send you an acknowledgement of receipt regarding your complaint, including all necessary contact details of the department / person(s) handling the complaint.

Within 30 days of receipt of your complaint we undertake
  •  to send you a final reply; or
  • send you a letter informing you of the next steps and when you can expect the final reply.


Additional complaint possibilities: 

We will do our best to solve any difficulties that arise directly with you. If we do not succeed in doing so to your satisfaction, you have the right to submit the dispute to the Private Insurance Ombudsman at the following address:

Stiftung Ombudsmann
der Privatversicherung und der Suva
Postfach 1063
CH-8024 Zürich

T +41 44 211 30 90
E help@versicherungsombudsman.ch


AIG Europe S.A., Luxembourg, Opfikon Branch is subject to the prudential supervision of the Swiss Financial Market Supervisory Authority FINMA. You can therefore also address your complaint to this supervisory authority. You can contact FINMA as follows:

Swiss Financial Markets Authority FINMA
Laupenstrasse 27
CH-3003 Bern

T +41 31 327 91 00
F +41 31 327 91 01

AIG Europe S.A. is an insurance undertaking with R.C.S. Luxembourg number B 218806.

AIG Europe S.A. has its head office at 35D Avenue John F. Kennedy, L-1855 Luxembourg, www.aig.lu.

You are expressly advised that the option to take legal action is not affected by the complaints procedures noted above.