AIG Europe S.A., Luxembourg
AIG Europe S.A., Luxembourg, Opfikon Branch is authorized by the Swiss Financial Markets Authority FINMA and registered in the Swiss Commercial Register under the number CHE-107.381.353. Contact details FINMA: Swiss Financial Market Supervisory Authority FINMA, Laupenstrasse 27, 3003 Bern, T +41 31 32791-00, F +41 31 32791-01, email@example.com, www.finma.ch.
AIG Europe S.A. is an insurance undertaking with R.C.S. Luxembourg number B 218806.
AIG Europe S.A. has its head office at 35D, Avenue John F. Kennedy, L-1855 Luxembourg, www.aig.lu.
AIG Europe S.A. is authorized by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances 7, boulevard Joseph II, L-1840 Luxembourg, GD de Luxembourg, T +352 226911-1, firstname.lastname@example.org, www.caa.lu.
Out-of-court-complaints an appeal procedure
AIG Complaints Management
If you are not satisfied with your insurance contract, insurance cover or other services provided by us, please do not hesitate to share your concerns with us in writing or verbally.
AIG Europe S.A., Luxembourg, Opfikon Branch
T +41 43 33337-00
F +41 43 33337-99
Assistance from the ombudsman for private insurance
The foundation “Ombudsman für Privatversicherungen und der Suva” (Ombudsman for Private Insurance and Suva) provides professional advice to all privately insured individuals. Problems or differences of opinion with health insurance funds are not included under the ombudsman office's responsibilities. A separate ombudsman office was established for that purpose. The foundation for private insurance primarily advises policyholders with regard to differences of opinion about the contents of insurance policies, covers or amount of damages. The ombudsman office mediates by acting as a neutral body, obtains external opinions where required, answers questions related to insurance law and solves conflicts between insured parties and insurance companies using a problem-oriented approach. In this context, it cannot become a representative of a party or demand payments from a party.
Stiftung Ombudsman der Privatversicherung und der Suva
Luxembourg arbitration body
Since AIG Europe S.A. is an insurance company based in Luxembourg, complaints can also be reported to the arbitration body in Luxembourg in addition to the complaints procedure described above. The contact data for the Luxembourg arbitration body for complaints can be obtained from the AIG Europe S.A. Website at www.aig.lu.
FINMA – Swiss Financial Markets Authority
AIG Europe S.A., Luxembourg, Opfikon Branch is subject to the prudential supervision of the Swiss Financial Market Supervisory Authority FINMA. Therefore complaints may also be directed to this supervisory authority. The FINMA may be reached as follows:
Eidgenössische Finanzmarktaufsicht FINMA
You are expressly advised that the option to take legal action is not affected by the complaints procedures noted above.
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To the fullest extent permissible under applicable law, the materials on this website are provided "as is" and without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, American International Group, Inc. and its subsidiaries and affiliates (collectively, “AIG”) disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. AIG does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or other harmful components. AIG does not warrant or make any representations regarding the use or the results of the use of the materials on this website in terms of their correctness, accuracy, reliability, or otherwise. You (and not AIG) assume the entire cost of all necessary servicing, repair, or correction. The information and descriptions contained herein are not intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services and are provided solely for general informational purposes. This website may be linked to other websites which are not maintained by AIG. AIG is not responsible for the content of those websites. The inclusion of any link to such websites does not imply approval of or endorsement by AIG of the websites or the content thereof.
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While AIG uses reasonable efforts to include accurate and up-to-date information on this website, errors or omissions sometimes occur. AIG makes no warranties or representations as to the accuracy of the content of this website. To the fullest extent permissible under applicable law, neither AIG nor any party involved in creating, producing, or delivering the website shall be liable to you in negligence or contract for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website, even if AIG or an AIG authorized representative has been advised of the possibility of such damages. To the fullest extent permissible under applicable law, AIG's total liability to you for all damages, losses, and causes of action shall not exceed the amount paid by you, if any, for accessing this website.
To the fullest extent permissible under applicable law, AIG also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property as a result of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video or audio from this website.
Insurance coverages are offered by member companies of AIG. Insurance coverages are subject to underwriting, and may not be available in all countries and jurisdictions. Please refer to the actual policy for scope and limitations of coverage.
RESTRICTIONS ON USE OF MATERIALS
This website is owned and operated by AIG. Except as otherwise expressly permitted by AIG, no materials from this website or any website owned, operated, licensed or controlled by AIG may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You may download material displayed on this website for your use only, provided that you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, re-post, or use the content of this website for public or commercial purposes, including the text, images, audio, and video without AIG' written permission.
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USE OF INFORMATION
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